- Shipping & Returns
Shipping & Returns
Refunds are possible however once time and/or monies have been invested refunds will be reduced proportionally by the amount time/money invested on the part of Miniature Painters. Completed orders are not subject to refunds.
We'll return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. All orders are shipped via registered air mail which require a signature.
Welcome to miniaturepainters.com (the "Site"). Please read these terms and conditions carefully before using this Site and or its services. By accessing or using the Site, you agree to be bound by these terms and conditions. The provision of information and services on this Site by the owners and operators of Miniature Painters and their suppliers is subject to your agreement to the terms and conditions below.
1. Scope of These Terms
2. Disclaimer of Content
This site provides information about the products and services offered by Miniature Painters. The information (including, without limitation, advice and recommendations along with any communications) and services on this Site are intended solely as a general educational aid. Please note that since information may change quickly, this Site should not be considered error-free or as a comprehensive source of all information on a particular topic. Miniature Painters makes no warranties or representations as to the accuracy of the content of the Site, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this Site. Your use of the Site is subject to the additional disclaimers and caveats that may appear throughout these terms and conditions and the Miniature Painters Site. You assume the entire risk of loss in using this Site and materials contained in the Site. Features and specifications of products or services described or depicted on the Site are subject to change at any time without notice.
3. Copyright, Trademarks and other Intellectual Property
Copyright, trademark, patent, and other applicable laws protect the services and materials appearing on the Site. All materials on the Site may be accessed, downloaded or printed for the non-commercial purpose of personal or educational advancement or within the scope allowable by these terms and conditions. No other use of these materials may be made without express written permission of the operators of miniaturepainters.com. Any unauthorized use of the words or images on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. None of the names, trademarks, service marks and logos of miniaturepainters.com appearing on this Site may be used in any advertising or publicity, or otherwise to indicate Miniature Painters’ sponsorship of or affiliation with any product or service without express written permission of the operators of Miniature Painters. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right of use to any trademark displayed on the Site without the written permission of the owners and operators of miniaturepainters.com or a third party owner of the trademark, if any. Miniature Painters or the Site operators are in no way affiliated or endorsed by Games Workshop or any other producer whose products are featured on the site, their is no challenge to any trademarks or symbols that may be registered in the U.K or anywhere else in the world. All trademarks and copyrights are the ownership of their respective brands. This Site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
4. Right to Change Terms and Conditions
Miniature Painters, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. You agree to review these terms and conditions periodically, and use of the Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
5. Links to Other Sites
This Site may contain third party-owned content (e.g., articles, images, videos, data feeds, abstracts, etc.) and may also include hypertext links to third party-owned web sites. We provide such third party content and links as a courtesy to our users. We have no control over any third party-owned web sites or content referenced, accessed by or available on this Site and, therefore, we do not endorse, sponsor, recommend or otherwise accept any responsibility for such third party web sites or content or for the availability of such web sites. IN PARTICULAR, WE DO NOT ACCEPT ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD PARTY-OWNED CONTENT (WHETHER PUBLISHED ON THIS, OR ANY OTHER, WEB SITE) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON SUCH THIRD PARTY WEB SITE OR CONTENT. If you link to third party sites from miniaturepainters.com, we encourage you to consult the policy statements of each site you visit.
6. Links to This Site
We welcome links to this web site. You can link your site to ours using our suggested link copy, or create your own. However, we do not wish to be linked to or from any third-party web site or link which contains:
A. any information that misrepresents the nature of your relationship with our organization, or incorrect facts or data about our organization; or
B. any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of Miniature Painters; or
C. any material or information of any kind, which promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of 18 in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons; or
D. any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights.
We reserve the right to prohibit or refuse to accept any link to the web site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time.
7. Advertising and Sponsorships
We do not accept paid advertisements or sponsorships on this Site.
8. Disclaimer of Warranty; Limitation of Liability
MINIATURE PAINTERS AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES AND MATERIALS CONTAINED ON THIS SITE. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ACCESS TO THIS SITE MAY BE INTERRUPTED AND INFORMATION, SERVICES AND MATERIALS MAY NOT BE ERROR-FREE. NONE OF MINIATURE PAINTERS, ITS SUPPLIERS OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE OR THE INFORMATION, SERVICES AND MATERIALS CONTAINED HEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, SERVICES AND MATERIALS PROVIDED ON THIS SITE; THEY ALSO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THIS SITE. ALL INFORMATION, SERVICES AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THIS SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES.
Miniature Painters and its site miniaturepainters.com believe that privacy is important to the success and use of the Internet. This statement sets forth Miniature Painters policy and describes the practices that we will follow with respect to the privacy of the information of users of this site. Should you have any questions about this policy or our practices, please send an email to firstname.lastname@example.org or write to us at:
Attn: re policy
ul. Kochanowskiego 6/2
What Personal Information We Collect
Miniature Painters collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address. We also collect information that will allow you to establish a username and password.
How to Review and Change Your Personal Information
If you register for a Miniature Painters account, you may review and change your personal information by logging in to your account, then clicking on “your account details” make any changes and confirm by clicking “update my details”.
How We Use Personal Information That We Collect Online
We may use your personal information within Miniature Painters: (1) to provide you with the services and products you request; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.
Disclosure of Personal Information to Third Parties
We will NOT disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
If you submit a testimonial, an e-mail sent to us regarding your opinion of our services, as a response to services provided by us via e-mail, then you agree that we may publish your testimonial, together with your first name and last initial, (e.g. John S.) on this website. You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. [You may terminate this by giving us 30 days' written notice of termination via e-mail to email@example.com]
How We Protect Information Online We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection via third party commerce tools employed by big commerce. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites. In addition, we limit Miniature Painters employees and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. Our online security arrangements is provided and maintained by bigcommerce.com’s operators as they deem appropriate.
How can you help protect your information? If you are using the Miniature Painters website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Miniature Painters website and close your browser window when you have finished your session. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.
Links to Other Sites
We want to provide site visitors valuable information, services and products. Featured programs and other site content within the Miniature Painters site may link our users to third party sites. Miniature Painters does not control and is not responsible for practices of any third-party websites.
From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.
Date: October 1st, 2015
You agree to indemnify, defend and hold harmless Miniature Painters and its suppliers and their respective affiliates, employees, contractors and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys´ fees and expenses) related to your violation of these terms and conditions.
12. Applicable Law
These terms and conditions and the resolution of any dispute related to these terms and conditions shall be construed in accordance with the laws of the Republic of Poland. Any dispute between Miniature Painters and you related to these terms and conditions shall be resolved exclusively by the courts of the Republic of Poland in the city of Katowice. This Web site can be accessed from the European Union and other countries worldwide. Since the laws of each State or country may differ, you agree that the statutes and laws of the Republic of Poland, without regard to any principles of conflicts of law, will apply to all matters relating to the use of this site. Miniature Painters makes no representation that material on this site is appropriate or available for use in other locations, and accessing them from territories where their content is illegal is prohibited. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with local laws.
These terms and conditions are effective unless and until modified as noted above, or terminated, at any time, by Miniature Painters. If, in the sole discretion of Miniature Painters, you fail to comply with these terms and conditions, Miniature Painters may terminate these terms and conditions without notice and deny you access to the Site.
14. Contact Information
Miniature Painters is headquartered in Katowice, Silesia, in the Republic of Poland
ul. Kochanowskiego 6/2
40-035 Katowice. Silesia +48 666 699 373 Specific questions and comments should be directed to Miniature Painters via our Contact Us page. While we make every effort to respond to all emails within 1 business day, we cannot guarantee a response to every electronic communication.
15. Additional Notices of Practices
Miniature Painters are committed to providing painting and otherwise stated services and or products to you, the customer, in accordance with the painting qualities along with any other information stated in the site, although you accept that the information provided is not error free.
Products and Services
As Miniature Painters acquires its products from third-party companies and contractors it is not responsible for their quality, availability and or accuracy. Miniature Painters is solely responsible for its service, that is the painting of and not production of its final products. All products acquired by miniature painters are authentic in nature, meaning no fraudulent or pirated copies of products and or materials are used in delivering our services to the customer. However we are not liable for third-party companies who engage in such unlawful activity in this manner without our knowledge.
Approval of Services
Prior to shipping all services rendered by Miniature Painters must be “approved” by the customer. “Approvals” and “disapprovals” are provided by customers via written e-mail response within 48hours from the time that a confirmation e-mail, (an e-mail containing digital photos of commissioned product(s) ordered from Miniature Painters has been sent to the e-mail address provided by the customer at the time of purchase. Miniature Painters cannot be held accountable should the the aforementioned “confirmation e-mail” not reach its destination, nor will we be liable for any inaccuracies in the customer’s e-mail or issues dealing with servers/ISP providers keeping the confirmation e-mail for reaching its destination inbox or being redirected into spam/junk folders. Once a product has been confirmed the customer waives their right to disapprove the services rendered. A customer who has not rejected or responded to a “confirmation e-mail” within 48 hours is assumed to approve the contents of the confirmation e-mail and waives their right to do so, therefore product(s)/commission/miniature(s)/project is considered “approved.” Any product that has been disapproved must be provided with clear reasons for its rejection so that they may be rectified and sent for re-approval at a later date, in the near future. Failure to provide such reasons (within 48hours of initial disapproval response) will automatically revert the miniature(s) status to approved. Miniatures cannot be rejected for assembly, colours scheme and or quality if explicit instructions were not provided at the time of purchase or prior to services commencing.
Changes and Alterations
For any errors in assembly or painting, assuming clear and explicit instructions had been provided, Miniature Painters will remove all and any such errors, in line with the original instructions provided by the customer at the time of purchase at no additional cost to the customer. Any other instructions/changes requested by the customer that were not provided at the time of purchase maybe subject to additional charges at a nominal fee of 30 PLN per hour of painting (approx. 8 EURO, 6 GBP, 10 USD, 12 CAD), all changes must be clearly defined, at which point Miniature Painters will send the exact amount owed for said changes/modifications, this amount must be paid in full and upfront, prior to any alterations being made. Miniature Painters reserves the right to not agree to make changes that were not originally provided at the time of purchase.
Service Qualities and their Definitions
Products will be painted in accordance to the quality selected by the customer and paid for at the time of purchase. Here are the descriptions/definitions of each quality provided by the Miniature Painters painting service, by agreeing to these terms and conditions customers agree to these definitions:
All painting services of products include the removal of flash/mold lines, assembly, priming and basing, the aforementioned services will be in accordance with the selected grade of painting quality, e.g. a platinum quality product will be assembled in a superior manner compared to a lead product.
LEAD, is a basic paint job, which utilizes a simple colour palette in conjunction with basic painting techniques such as: base coating, shading and dry brushing. Lead quality looks good from across the table and is recommended for small, core type troops to be painted in dark colours. Please note that lead quality does not match well with the remaining, higher qualities.
BRONZE quality offers all the features of lead quality but improved, with an expanded colour palette, better removal of mold lines and highlighting, all to achieve a clean, more vibrant result. Bronze quality looks great at arms length and is recommended for all man sized, core troop type products.
SILVER, is our most popular quality and the perfect balance between quality and price, it offers all the value of bronze quality with some major upgrades. There is a much wider palette that is used giving colours a much smoother transition, advanced painting techniques such as edging and even blending, these figures are very clean. Character figures may include simple freehand designs and effects such as weathering or blood. All of this contributing to beautiful looking figures even up close. Silver quality is recommended for all products, in particular special and elite units as well as war machines and vehicles.
GOLD, is where your miniatures come to life, we use the most advanced painting techniques and tools such as blending, air brushes and green stuff, hence why gold quality is superior to silver in all respects, layers, palette, free hand work, cleaning etc… all to achieve gorgeous looking miniatures no matter how close you look. This quality it typically reserved for characters and monsters all of which are painted by our master painters.
PLATINUM quality is our masterclass quality miniature art, all the features of gold quality and then some. Virtually invisible transitions, you can have hand painted tattoos, makeup, effects, gap filling, scenic bases, customizations and more. Platinum quality is recommended for army generals, large monsters and any figure that you would like as a display piece.
Customer input is paramount to us with regards to quality and customer satisfaction, we aim to please, however Miniature Painters reserves the right to most accurately judge if a product has been painted to the appropriate quality, given our expertise.
Turn around time and Order Updates
Miniature Painters does its best to complete all orders in the timely fashion, however due to the unpredictable amount of business that we many receive at any given time, and the fact that we are dependent on third party companies and individuals (contractors) for products & services Miniature Painters cannot be held accountable for orders shipped beyond their estimated timelines. The provision stating that items “usually ship within…” a certain period of time is for informational purposes only. Order updates will be provided throughout the Miniature Painters service process, e.g. when payment is completed, or once items have been shipped. Customers are always able to check the current status of their order on-line via their profile.
Payment & Refunds
Currently we accept two forms of payment, via Paypal and bank transfer. Paypal payments are available to a wide variety of common currencies and credit cards. Bank transfers are only available in the Polish Zloty currency (PLN) and must be deposited directly into our account. If you would like to make payment via an alternative method please contact us at firstname.lastname@example.org and we will let you know if your requested payment method is acceptable. All payments must be made in full and upfront prior to an order being processed. Refunds are possible however once time and/or monies have been invested refunds will be reduced proportionally by the amount time/money invested on the part of Miniature Painters. Completed orders are not subject to refunds. The customer covers any and all bank transfer costs for payments or refunds.
All products are carefully packaged using bubble wrap and high grade cardboard boxes, should any damages occur during shipping it is the customer’s responsibility to seek compensation from the freight service. We will of course make all information available to help. All orders will be shipped via registered mail requiring a signature upon receipt. All parcels have on-line tracking, information which will be provided upon shipping of an order. Should an order return to Miniature Painters, due to an incorrect address provided by the customer or if it was not signed for/picked up on time the customer must cover all and any related costs for repackaging and/or reshipping. Customers are also liable for all and any custom fees tariffs etc… when shipping and receiving parcels to and from Miniature Painters. We are not liable for late, missing, lost or damaged parcels. We have an excellent track record and work closely with customers who may experience difficulties in obtaining their parcels. Any parcels shipped to Miniature Painters, from outside the European Union with a declared total value exceeding 50USD (or its equivalent) may incur customs fees and or other payments, all of which are the sole responsibility of the customer.